General Terms and Conditions of the company KletterRetter GmbH
1. conclusion of the contract
With your order you make a binding offer to us to conclude a contract with you. We can accept this offer by sending you an order confirmation by e-mail or by delivering the ordered goods. First, you will receive a confirmation of receipt of your order by e-mail to the e-mail address you provided (order confirmation). However, a purchase contract is only concluded when our order confirmation is sent to you by e-mail or when the ordered goods are delivered.
For a dealer order, the ordering process includes a total of 2 steps. In the first step, you select the desired dealer packages (e.g. with our order form or in the B2B store). In the second step, you send us your order with your customer data including billing address and, if applicable, different delivery address by email, online order or fax. An invoice will be issued with the delivery.
2. storage of the contract text
We store the contract text of your order. You can print this out before sending your order to us by printing your order. We will also send you an order confirmation as well as an order confirmation with all order data and our General Terms and Conditions to the e-mail address you have provided.
3. retention of title
The delivered goods remain our property until full payment has been made.
4. prices, shipping costs, return costs in case of revocation
All retailer prices are net prices, they do not include VAT. The minimum order value is €0.
- All orders over €50.00 net are free of shipping costs in Germany (for orders under €50.00 net a flat rate of €5.95 will be charged). For orders abroad the shipping costs will be charged 1:1.
Insofar as you make use of an existing right of revocation, you shall bear the regular costs of the return shipment. This also applies if you have not yet paid the consideration or a contractually agreed partial payment at the time of the revocation.
5 Delivery conditions
The delivery times stated in the offer apply as delivery times; these begin with receipt of payment. In the case of delivery on account or payment by direct debit, the delivery period shall commence on the day after the payment order is issued to the remitting credit institution or, in the case of other payment methods, on the day after conclusion of the contract.
6. terms of payment
For online orders, payment shall be made either by invoice or by direct debit. We reserve the right to exclude individual payment methods. If you choose payment in advance, we will provide you with the bank details in the order confirmation. The invoice amount is to be transferred to our account within 14 days.
7 Warranty
The warranty shall be governed by the statutory provisions. If used goods are the subject of the purchase contract and the buyer is not a consumer, the warranty is excluded. If the customer is a consumer, the warranty period for the purchase of used goods is one year.
8. data protection
Further details can be found in our data protection declaration: http://www.kletterretter.com/datenschutzerklaerung
9 Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS). You can find the platform at http://ec.europa.eu/consumers/odr/
10 Applicable law
German law shall apply exclusively. In relation to a consumer, this choice of law shall only apply insofar as it does not restrict any mandatory statutory provisions of the state in which the consumer is domiciled or habitually resident.